Commercial Brokers Ltd have written in-house procedures to deal with complaints.
Please be advised that you do not have to use our complaints and resolution procedure. You may make a complaint directly to the Real Estate Authority at any time. You can make a complaint to the Real Estate Authority even if you choose to also use our procedures.
If you choose to take your complaint to the Real Estate Authority the complaint can be made via the following:
Phone: 0800 367 7322
Email: newcomplaints@rea.govt.nz
Website: www.rea.govt.nz - the required Complaint Form is available from here.
Courier: 
The Real Estate Authority
Level 4 The Todd Building
95 Customhouse Quay
Wellington 6011

Post:
PO Box 25 371
Wellington 6140